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Shipment & Delivery

Thank you for shopping with SwiftyFly. This page explains how we confirm, process, ship, and track orders, and what to do if you experience problems with delivery.

Order Confirmation

  • After placing an order you will receive a confirmation email with the ordered items and shipping information.
  • Please double-check details such as country, street number, company name, unit, etc., and contact us promptly if anything is incorrect.
  • If you do not receive the confirmation email within 24 hours, check your spam folder before contacting us.

Order Processing

  • Paid Express Shipping: Orders are generally processed within 0–2 natural days.
  • Special Heavy Cargo: For oversized or heavy items, processing may take up to 5 natural days due to size/weight handling and special arrangements.
  • Natural days refers to calendar days (including weekends and holidays).

Heavy Cargo Shipping

  • Heavy cargo shipping is used for items such as large VTOLs, agricultural drones, or any items exceeding:
    • 0.2 cubic meters in volume, or
    • 60 cm on any side, or
    • 5 kg in weight.
  • For heavy cargo we will contact you with a custom shipping quote; payment for that shipment will be arranged via an additional payment link.

Destination Availability

  • You can choose from available destination countries at checkout (for example: United States, United Kingdom, Germany, France, etc.).
  • If your country is not listed, please contact us to discuss special arrangements.

Warehouse & Origin

  • Our warehouse is located in Shenzhen, China. All products are shipped from Shenzhen to customers worldwide.

Shipping Notification & Tracking

  • After order placement you will receive an Order Acknowledgement email.
  • Once your item ships, you will receive a Shipment Confirmation email containing:
    • Order number
    • Carrier information
    • Shipment date/time
    • Package tracking number(s) (for items that have shipped)
  • Tracking typically becomes active within 24 hours. You can track parcels on the carrier’s official website or via third‑party platforms such as https://www.17track.net/en.
  • After the parcel reaches your country, local postal services usually take over — you can continue tracking with the same tracking number on your local post service website.

Tracking Support & Limitations

  • We provide an integrated order inquiry tool on the site — check shipping status by order number and waybill number.
  • If tracking indicates delivery failure or issues, please contact your local post office first for details — they handle the final delivery and often have the most current information.
  • If you have trouble tracking your parcel, contact our sales representatives or support via WhatsApp or email and we’ll assist.
  • Tracking is active for 60 days. We are unable to assist with tracking after this period.

Delivery Times & Delays

  • Delivery can take longer during peak seasons or if your parcel is inspected by customs. In special situations, delivery may be delayed by up to 5 business days.
  • We cannot be held responsible for late delivery or failure to deliver caused by circumstances beyond our control (customs delays, severe weather, strikes, force majeure, etc.).
  • If your delivery time is exceeded, please contact us via WhatsApp. We will liaise with the carrier to investigate.

Damaged, Missing, or Incorrect Items

  • Inspect your package upon arrival. If an item is damaged in transit, contact our sales team within 3 business days of receipt and include clear photos of the damage and the packaging.
  • If possible, record delivery issues (damaged/soaked package, torn/bent products) with the carrier at receipt — carriers can document claims we may need to process refunds or replacements.
  • If items go missing, are held at customs, returned to sender, or otherwise undelivered, contact our support via WhatsApp to request a refund or replacement. We’ll investigate and advise on available options.

Change My Shipping Address

  • If you realize the shipping address is incorrect, contact our sales representatives via WhatsApp immediately. We will attempt to update the shipping address if the order has not yet been dispatched. Additional fees or an inability to change the address may apply if the package is already in transit.

Returns, Returned Packages & Reshipment Fees

  • Packages returned to us because of incorrect or incomplete addresses will be reshipped at the customer’s expense.
  • If a return shipment is due to a non-quality issue (for example, wrong address, refusal of delivery), you are responsible for the return shipping cost.

Taxes, Duties & Customs

  • Prices charged at checkout are final for the order on our site. However, your shipment may be subject to VAT, customs duties, or other taxes imposed by your destination country. These charges are determined by local customs authorities and the recipient is typically responsible for payment.
  • Based on our experience such charges are rare, but if you are concerned, please check your local customs policies. We are happy to help provide documentation or information to assist with customs clearance.

Force Majeure & Other Notes

  • In cases of force majeure (extreme weather, natural disasters, political unrest, carrier strikes, etc.), order processing and delivery may be delayed. We will resume normal processing as soon as conditions permit.
  • Orders will be shipped to the address provided at checkout. We are not responsible for packages lost or returned due to incorrect or incomplete addresses entered by the customer.

Contact & Support

  • For shipment questions, tracking problems, damaged items, or other delivery concerns:
    • Email: swiftyfly8@gmail.com
    • WhatsApp / Sales Representatives: (use contact details provided at checkout or on our site)
  • Provide your order number, tracking number, and a brief description of the issue to help us resolve it quickly.

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